Outlook

Instructions and notes to set up Outlook 2016 and later. Rather than still trying to use Microsoft Outlook, we'd suggest using something less rubbish, for example Thunderbird.

'Add Account' method

To set up your GreenNet email account in Microsoft Outlook 2016 / Outlook for Office 365 / Outlook 2019, you can try to follow these step-by-step instructions for the so-called 'wizard' or 'Simplified Account Creation' configuration.

1. Launch Outlook on your computer. If the Add Account screen shown here doesn't come up, click on the File tab and select Add Account. On this screen, enter your email address in the box, and then click on "Advanced Options" and select "Let me set up my account manually"
   
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2. On the Advanced setup screen, click "IMAP" (or "POP", if you prefer to use that)
3. Outlook will now ask you for your password. Leave this box blank, and click Connect. That didn't work, did it? If the 'Connect' button is 'greyed out', see the other method.
   
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4. A new box will pop up asking for your username & password - fill in this box with your account login details, and click OK. The username for your GreenNet email account is not your full email address: if you use an address ending @gn.apc.org or @greennet.org.uk then your username is normally the section of your address before the '@' symbol, otherwise if you're unsure then please check your account documentation, or contact our technical support team.
   
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5. After a few seconds, Outlook should now say "Account successfully added". Click "Done" to go to the main Outlook window, where your messages will be starting to appear.

For Outlook for Mac

1. go to Outlook > Preferences > Personal Settings,
2. then  hold the Option key while clicking on Accounts.
3. click '+' at the bottom of the accounts list
4. select Other Email...
5. see instructions further down

'Manage Profiles' / Mail control panel method

For Mac, see above. There are at least two ways to start the Windows 'Mail' control panel in Outlook 2016 or later:

a) Go to Start, then start the Control Panel (search if necessary). Within Control Panel, type 'mail' into the search box at the top right. and double click on Mail, which may also mention a version of Outlook. Or;

b) From within Outlook, go to File > Information > Account Settings, and then from the drop-down menu choose 'Manage Profiles'. Or:

c) (as a last resort) In Windows Explorer, navigate to "C:\Program Files (x86)\Microsoft Office\root\Office16\" or similar and double-click on 'mlcfg32.cpl'.

You should then see something like this:

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However, you may get a credential prompt if your Windows is locked down by a domain  policy, in which case you may need to enter credentials of an account with administrator privileges, contact your network IT person, or try option c) above to start the Mail control panel. Alternatively see below for a registry workaround if you cannot get hold of the administrator password.

Click on 'Email Accounts...'.  The remainder of the procedure should be similar to instructions for older versions of Outlook.

1. On the E-mail tab, click “New...”
2. If you are asked to “Choose e-mail service”, select “Microsoft Exchange, POP3, IMAP or HTTP” and click "Next"
3. Tick 'Manually configure server settings or additional server types' and click Next
4. Select 'Internet e-mail' and click 'Next'
5. Enter the following details:
   
   Your name: name as you want it to appear in the 'From' line of emails you send
   
   E-mail address: Your domain email address
   
   Account type: POP3 (or IMAP if required)
   
   Incoming mail server: pop.gn.apc.org
   
   Outgoing mail server: smtp.gn.apc.org
   
   User name: The username that we have sent to you (if you use a @gn.apc.org email address, this will usually be the part of your email address before the @ sign.)
   
   Password: The password for your email account that we have sent to you
6. Click the “More Settings…” button, then the “Outgoing server” tab, then ensure “My outgoing server (SMTP) requires authentication” is ticked, and “Use same settings as my incoming server” is selected.
7. Click the "Advanced" tab.  For security, change the "Use the following type of encrypted connection" drop-down box to "STARTTLS" (or "TLS") for both the incoming and outgoing server.  In the "Outgoing server (SMTP)" box change the port number from "25" to "587", which prevents problems sending mail through some types of connection.
8. Click OK
9. Click the Test Account Settings button to see if your account is set up correctly.
10. If everything works, click on the Next button.
11. Click the Finish button.

Disable 'Simplified Account Creation'

Advanced users may well also want to turn off the 'wizard'. There is a registry setting for this. Just download the linked file, install it (only needs user privileges), and then use the more sensible method of adding an account.

Step-by-step instructions on how to set up your GreenNet email account in MS Outlook 2007, 2010, or 2013. These instructions also may work for Outlook 2016, but from summer of 2018 onwards you may also want to try here for 'wizard' instructions for Outlook 2019, Outlook 2016 and Outlook for Office 365.

ISSUE:

How do I set up Outlook 2007 or later to check and send email?

SOLUTION:

Setting up Outlook is easy if you have the right information. You will need to look through the details we sent you for your username and password, but the rest of the information is provided below. Once you have it, you are ready to set up Outlook.

• Incoming mail server: pop.gn.apc.org
• Outgoing mail server: smtp.gn.apc.org
• Your GreenNet username: @gn.apc.org
• Your domain email address: @

1. Start Microsoft Outlook.

2. Outlook 2007 only: From the Tools menu select E-mail Accounts.
   
   Outlook 2010 & 2013: Click on the File tab, and then Account Settings
   
   Outlook 2016, 2019, and Outlook for Office 365: Click on File, then info section, then the 'Account Settings' drop-down menu and choose 'Manage Profile'

3. On the E-mail tab, click “New...”

4. If you are asked to “Choose e-mail service”, select “Microsoft Exchange, POP3, IMAP or HTTP” and click "Next"

5. Tick “Manually configure server settings or additional server types” and click Next

6. Select “Internet e-mail” and click "Next"

7. Enter the following details:
   
   Your name: name as you want it to appear in the "From" line of emails you send
   
   E-mail address: Your domain email address
   
   Account type: POP3 (or IMAP if required)
   
   Incoming mail server: pop.gn.apc.org
   
   Outgoing mail server: smtp.gn.apc.org
   
   User name: The username that we have sent to you (if you use a @gn.apc.org email address, this will usually be the part of your email address before the @ sign.)
   
   Password: The password for your email account that we have sent to you

8. Click the “More Settings…” button, then the “Outgoing server” tab, then ensure “My outgoing server (SMTP) requires authentication” is ticked, and “Use same settings as my incoming server” is selected.https://www.greennet.org.uk/support

9. Click the "Advanced" tab.  For security, change the "Use the following type of encrypted connection" drop-down box to "TLS" for both the incoming and outgoing server.  In the "Outgoing server (SMTP)" box change the port number from "25" to "587", which prevents problems sending mail through some types of connection.

10. Click OK

11. Click the Test Account Settings button to see if your account is set up correctly.

12. If everything works, click on the Next button.

13. Click the Finish button.

Error 0×800ccc0f “Your Server Has Unexpectedly Terminated the Connection” Error Message When You Send an SMTP-Based E-mail Message

This problem can arise seemingly ‘out of the blue’. One day everything is fine, the next Microsoft Outlook complains of error 0×800ccc0f when trying to send email.

It comes down to Microsoft products conflicting with Microsoft products, for example, MS Window Firewall blocking MS Outlook. See if one of the scenarios below applies to you and follow the steps to solve the problem.

SYMPTOMS

When you try to send or receive an e-mail message in Outlook 2002, you may receive an error message similar to the following:

Error 0×800ccc0f: Connection to the server was interrupted.

CAUSE

This problem may occur if you have an antivirus e-mail protection utility enabled, which checks the mail as it comes in from your Post Office Protocol (POP) server.

RESOLUTION

To resolve this problem, disable the antivirus e-mail protection utility as well as the Windows Firewall, to disable the Windows Firewall, follow these steps:

1. Open the Control Panel (Start > Control Panel)
2. Open Network Connection
3. Right click on the internet connection you’re using (LAN, or Wireless, or GreenNet Dial-up)
4. From the menu select ‘Properties’
5. Go to the ‘Security’ tab, and switch off the Firewall.

Then, if you haven’t already done so you need to manually add the incoming POP server name (pop.gn.apc.org) and the outgoing SMTP server name (smtp.gn.apc.org) in the E-mail Accounts dialog box in Outlook. To manually add the POP server setting, follow these steps:

1. Start Outlook.
2. On the Tools menu, click E-mail Accounts.
3. Click View or change existing e-mail accounts, and then click Next.
4. In the E-mail Accounts dialog box, click Add.
5. Click POP3, and then click Next.
6. Type the correct information for your POP3 mail server, and then click Next.
7. Click Finish.

Source: Microsoft Knowledge Base Article – 816866

SYMPTOMS

When you try to send an e-mail message through an SMTP connection, you may receive an error message similar to the following after submission of the e-mail message has completed:
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject ‘Over Limit’, Account: ‘Acount_Name’, Server: ‘Server_Name’, Protocol: SMTP, Port: 25, Secure (SSL): No, Error Number: 0×800CCC0F

2nd possible CAUSE if using Windows 2000

This issue may occur if the message is larger than the message size limit of the SMTP connection. The receiving server will usually generate a 552 error. Other email clients check the maximum length permitted before sending.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

Error 0×800ccc0f

OL2002: “Error 0×800ccc0f: Connection to the Server Was Interrupted” Error Message When You Try to Send or Receive an E-Mail Message